Are you an experienced automotive Service Manager with a proven track record of driving performance and operational excellence?
You must possess a full, clean UK driving license, and have held a similar position within the automotive industry. These are essential.
Are you able to commute to Nuneaton within 45 minutes
Salary £40,000 plus bouns ote £51,000 plus company vehicle
Working hours Monday - Friday 08.00 - 18.00 plus Saturday rota with the team 08.00 - 12.30
Company benefits
- 25 days annual leave (plus 8 bank holidays)
- Staff mental/physical health & wellbeing support
- Contributory pension scheme
- Private medical insurance after 3 years’ service
- Life insurance after 3 years’ service
- Discounted car purchase scheme
- Discounted service/parts/bodyshop scheme
- Manufacturer training and development
Are you people-focused and motivated by the chance to join a forward-thinking automotive retailer? If you’re interested, then we are looking for you.
Main Purpose of Job
• To ensure the efficient and profitable operation of the Service Department, controlling resources to achieve budget requirements and enhanced customer satisfaction.
• To maximise Departmental profitability through the sale of labour, parts, accessories and materials via all sales channels.
Key Performance Areas
Operating Controls
Ensure the accurate and timely completion of administration and operational tasks, complying at all times with Company reporting and other policies. Strive to achieve a consistently high level of customer satisfaction through outstanding personal and professional conduct.
Prospecting and Marketing
In collaboration with other managers, seek to identify and connect with new customers and markets – as well as existing customers – growing market share, long-term loyalty and profitability through high-quality marketing and promotion strategies.
Budget Management
Achieve all agreed financial objectives. Efficiently plan, monitor and maintain all relevant budgetary controls.
Planning and Organisation
Plan ahead and manage time effectively to ensure all tasks are achieved to deadline, achieving optimum economy and the highest-possible levels of customer satisfaction.
Communication
Carry out briefings to clearly communicate individual and team objectives, and give regular constructive feedback on achievements. Develop and maintain professional and positive working relationships with colleagues, suppliers and external representatives.
People Management
Ensure the effective recruitment, induction, and performance management of employees, minimising staff turnover by maintaining a motivated, productive and rewarded team. Develop the job-related skills of the team through regular and measured training activities.
Responsible for a team of 14 so man management experience essential
Policies and Practices