Recruit Central are recruiting for a Fuel Logistics Operator (nights) based within the Tamworth area. Our client is a well-establish UK leading fuel supplier, with values of Respect, Ownership, Care and Integrity that have delivered our growth as a business and developed strong customer relationships.
Key Responsibilities:
- Deliver the schedule, utilise resources efficiently and fulfil customer expectations
- Establish and develop good working relationships with all stakeholders, including Customers, Drivers, Transport Managers, Customer Care and third-party contractors
- Ensure customer service is maximised, and issues are dealt with to maintain high service levels – communicating directly with customers as necessary.
- To manage all driver operational / delivery related queries in a timely and professional manner
- Responsible for re-routing, scheduling, VOR and arranging deliveries accordingly
- Ordering of all fuel for loading through required systems
- To monitor haulier performance to ensure deliveries are made in line with agreements and escalate when necessary
- Ensuring all necessary information is fed back to relevant departments and colleagues
- Provide support to all customers as necessary
- Assist with event investigation and closeout for issues
- Be able to crisis manage by working closely with drivers and customers to minimise the impact to the business in the event of crossovers and spills
- Any other duties as required to ensure the smooth running of the operation.
Skills, Knowledge and Expertise:
- Be able to prioritise, work well under pressure and communicate effectively
- Strong sense of Customer focus
- Strong UK geographical knowledge
- Good written and verbal skills
- Must be at intermediate level for all MS packages such as Excel, Word and Outlook
- Transport planning experience
Shifts: 4 on 4 off, 12 hour shift pattern on nights including weekend working on a rota system. Start and finish times are from 6pm to 6am but can vary dependent on the needs of the operation.
Salary: £27,500 plus night allowance £2,925.72 (£30,425.72) Plus performance bonus £3,000.