We are currently recruiting for a Assistant service manager / Senior service advisor to join our Busy dealership in Gloucester. Working as part of a team and reporting to the Aftersales Manager, this role offers you the opportunity to use your leadership skills to drive performance on our service reception.
We can offer a fantastic range of benefits in an environment that offers career development where you will be given autonomy, support and a platform to succeed.
What will you need to do on a day to day basis?
- Provide day-to-day guidance and direction to a team of Service Advisors
- Ensure the highest level of customer care and satisfaction are delivered at all times
- Identify areas of improvement for the service reception department to improve performance and customer satisfaction
- Plan ahead and manage time effectively to ensure all tasks are achieved
- Develop and maintain professional working relationships with all customers, dealership colleagues, suppliers and external representatives
What experience do I need?
- Ideally, suit a service manager who is currently working in a small dealership or an experienced senior service advisor looking for their next step.
- Ability to remain professional, calm and positive at all times
- Approach tasks eagerly and cooperate fully when requested
- Proactive mindset
- Positive, can-do attitude
- Outstanding organisation and time management skills with the ability to work to deadlines
- Full uk driving licence